Job Description

As an Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen their brand in the community, while working closely with other colleagues. 

Our client is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. They offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted. 

They are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.

What will you be doing?

• Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
• Demonstrating an excellent level of knowledge of their digital products, enabling you to proactively educate your customers
• Undertaking required servicing, sales, and transactional processing in accordance with set procedures
• Processing counter transactions using the One World application and Proof of Deposit application
• Dealing with customer complaints by taking accountability and using all resources to proactively intercept and address customer issues efficiently
• Building trust by engaging in conversations and actively listening to customers to be able to anticipate and meet the servicing needs of all customers
• Working closely as one team to deliver exceptional performance, exchanging best practice, knowledge, and experience with other team members

What we’re looking for:

• Excellent customer service skills and experience of operating in a customer-facing role where service is paramount
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organize
• Effective decision making with ability to meet performance standards 
• Skills that will help you in the role:
• Experience working within pre-defined authority levels and guidance
• Ability to proactively communicate ideas, recommend process improvements and best practice
• Ability to maximise your time, working proactively to help deliver on customer ambitions

Where will you be working?

You will be based in one of their two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour.  Our client holds its values at the forefront of everything they do with a firm emphasis on their colleague population and the community they live in.  They are a fast paced, future focused organization with opportunities for development and mobility across the Group.