Client Relationship Manager – Real Assets

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Job Description

Reports to Senior Client Relationship Manager

The successful candidate will join the Jersey management team to deliver and develop our real estate administration services, in a manner that is aligned to the client brand values and strategic business goals.

The opportunity is a new role, within an existing client team, providing a full suite of administration, accounting and governance services to one of Europe’s leading real estate managers. The individual will play a pivotal role in the management of the team, client relationship and delivery of the services.

Key responsibilities:

  • Actively involved in the relationship management and service delivery for real estate and infrastructure clients
  • Mentoring and leading a small team of administrators who will report directly to you
  • Manage the on-going training and development requirements of team members
  • Actively manage the development and appraisal process for all direct reports
  • Develop a strong working relationship with the other client team members who are actively involved in the client relationships
  • Liaise with the financial reporting team to ensure the timely and efficient administration of clients’ ad hoc, periodic and statutory financial statements
  • Co-ordinate legal, tax and other professional advice
  • Co-ordinate, attend and lead committee, board and shareholder meetings as required
  • Act as authority on day to day queries and as “B” level signatory on administration matters, ensuring that company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and outside contacts
  • Active involvement in the WIP, billing and cash collection for a portfolio of approximately £1m per annum
  • To review WIP incurred and utilisation across clients to ensure that extra billing opportunities are identified and appropriate action taken
  • Participate in the establishment and integration of new client structures
  • Participate in client fee negotiations
  • Attend and participate in wider team management meetings within the office
  • Contribute towards the wider client business and culture

Skills, knowledge, expertise:

  • Considerable practical fund administration and / or company secretarial experience
  • Experience and track record of day to day management and supervision of a team
  • Relevant professional qualification (ICSA, ACCA or equivalent) would be expected but is not mandatory if the candidate can demonstrate sufficient relevant practical experience
  • Previous experience of working with real estate structures would be beneficial but is not a prerequisite
  • Computer literacy, word processing and spread sheet skills are essential
  • Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts

Salary: NA

Job Summary

Ref ID: 4526