We are currently recruiting for a Client Services Associate
Services Ltd. Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.
● Actively contribute to the successful delivery of the departmental objectives along with your own.
personal business objectives and performance development plan.
● Be a team player and contribute to the “one team” approach across all of Client Services
● Take ownership of and resolve any queries through to a satisfactory conclusion.
● Support ongoing reviews and updating of procedures within the team and department.
● Responsible for the accurate and efficient completion of administrative tasks provided to you.
● Support our approach of full ownership of customer and adviser queries from receipt until the
customer’s expectations have been satisfied.
● Ensure pended work is reviewed, chased and closed within expected Timescales.
● Proactive, solutions-based approach to understanding issues which arise, and
able to implement actions according to administrative policies and Procedures.
● Timely and professional contact with stakeholders should be maintained at all times.
● Assist in developing, implementing and sharing best practices.
● Contribute to a proactive working culture
● Be part of an innovative culture to problem solving
● Take personal responsibility for data integrity