Job Description

The Role

We are currently recruiting for a Client Services Associate

Services Ltd. Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.

Key Responsibilities

● Actively contribute to the successful delivery of the departmental objectives along with your own.

personal business objectives and performance development plan.

● Be a team player and contribute to the “one team” approach across all of Client Services

● Take ownership of and resolve any queries through to a satisfactory conclusion.

● Support ongoing reviews and updating of procedures within the team and department.

● Responsible for the accurate and efficient completion of administrative tasks provided to you.

● Support our approach of full ownership of customer and adviser queries from receipt until the

customer’s expectations have been satisfied.

● Ensure pended work is reviewed, chased and closed within expected Timescales.

● Proactive, solutions-based approach to understanding issues which arise, and

able to implement actions according to administrative policies and Procedures.

● Timely and professional contact with stakeholders should be maintained at all times.

● Assist in developing, implementing and sharing best practices.

● Contribute to a proactive working culture

● Be part of an innovative culture to problem solving

● Take personal responsibility for data integrity