Job Description

Client Services Senior Associate

Location: Isle of Man

Basis: full-time

The Role

We are currently recruiting for a Senior Associate to work within the Administration

Services Ltd. Operations department. The successful candidate will be part of a

Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.

Key Responsibilities

● Actively contribute to the successful delivery of the departmental objectives along

with your own personal business objectives and performance development plan.

● Take ownership of and resolve any queries through to a satisfactory conclusion.

● Support ongoing reviews and updating of procedures within the team and

department.

● Deal with queries from clients, both internally and externally via telephone or

written communication.

● Identify & log any Complaints / ODs that are received, ensuring the complaints

procedure is followed correctly.

● Responsible for the accurate and efficient completion of administrative tasks

provided to you.

● Ensure work is reviewed, chased and closed within expected Timescales.

● Proactive, solutions-based approach to understanding issues which arise, and

then implement actions according to administrative policies and Procedures.

● Ensure compliance and regulatory legislation requirements are met and adhered

to.

● Support the team, including answering queries, checking, training, and coaching.

● Highlight any efficiency opportunities within the area and suggest changes.

● Identify and report issues, suggesting solutions where possible.