Job Description

Customer Service Administrator

The Customer Service Administrator will be responsible for providing exceptional customer service to our clients at a life assurance firm based in the Isle of Man. They will manage a variety of tasks and be a key point of contact for clients, working closely with the sales and underwriting teams.

Responsibilities:

• Respond to client inquiries via phone, email, or in-person visits.

• Process client policy applications, payments, and other transactions.

• Coordinate with underwriting and sales teams to ensure timely processing of client applications and policy requests.

• Resolve client complaints and issues in a timely and effective manner.

• Provide support to the sales team by preparing quotations, producing client reports, and managing client data.

• Manage and maintain accurate client records and policy information in the company’s database.

• Assist with the preparation of client communications, including letters and newsletters.

• Collaborate with colleagues to identify opportunities to improve processes and customer experience.

• Provide support for special projects and initiatives as needed.

Qualifications:

• Minimum of 2 years of customer service experience in the financial services industry, preferably in life assurance.

• Excellent communication and interpersonal skills, with a strong customer service orientation.

• Strong attention to detail and the ability to manage multiple tasks and deadlines.

• Proficiency in Microsoft Office, particularly Excel and Word.

• Familiarity with life assurance products and terminology is preferred.

• A willingness to learn and adapt to new technologies and systems.

• High school diploma or equivalent required, bachelor’s degree preferred.

• Working for a life assurance firm in the Isle of Man, the successful candidate must be eligible to work in the UK and hold any necessary work permits or visas.

Benefits:

? Access to a fully stocked kitchen with complimentary snacks and drinks.

? Opportunity to unwind and relax with a pool table available for use during breaks or after work hours.

? Generous annual leave entitlement of 28 days after 2 years continuous service.

? Double matched pension scheme to help you plan for your future.

? Life assurance to provide peace of mind for you and your loved ones.

? Professional development opportunities to help you advance your career.

? Comprehensive medical insurance for you and your eligible dependents.

? Annual company events and social gatherings to celebrate our successes together.

?‍?‍?‍? Family-friendly policies to support a healthy work-life balance.

? Commuter benefits parking

? Employee referral bonuses to reward you for bringing great talent to our team.

? Performance-based bonuses to recognize your hard work and contributions to the company.