Customer Services Administrator

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Job Description

Customer Service Administrator

The Customer Service Administrator will be responsible for providing exceptional customer service to our clients at a life assurance firm based in the Isle of Man. They will manage a variety of tasks and be a key point of contact for clients, working closely with the sales and underwriting teams.


  • Respond to client inquiries via phone, email, or in-person visits.

  • Process client policy applications, payments, and other transactions.

  • Coordinate with underwriting and sales teams to ensure timely processing of client applications and policy requests.

  • Resolve client complaints and issues in a timely and effective manner.

  • Provide support to the sales team by preparing quotations, producing client reports, and managing client data.

  • Manage and maintain accurate client records and policy information in the company’s database.

  • Assist with the preparation of client communications, including letters and newsletters.

  • Collaborate with colleagues to identify opportunities to improve processes and customer experience.

  • Provide support for special projects and initiatives as needed.


  • Minimum of 2 years of customer service experience in the financial services industry, preferably in life assurance.

  • Excellent communication and interpersonal skills, with a strong customer service orientation.

  • Strong attention to detail and the ability to manage multiple tasks and deadlines.

  • Proficiency in Microsoft Office, particularly Excel and Word.

  • Familiarity with life assurance products and terminology is preferred.

  • A willingness to learn and adapt to new technologies and systems.

  • High school diploma or equivalent required, bachelor’s degree preferred.

  • Working for a life assurance firm in the Isle of Man, the successful candidate must be eligible to work in the UK and hold any necessary work permits or visas.


? Access to a fully stocked kitchen with complimentary snacks and drinks.

? Opportunity to unwind and relax with a pool table available for use during breaks or after work hours.

? Generous annual leave entitlement of 28 days after 2 years continuous service.

? Double matched pension scheme to help you plan for your future.

? Life assurance to provide peace of mind for you and your loved ones.

? Professional development opportunities to help you advance your career.

? Comprehensive medical insurance for you and your eligible dependents.

? Annual company events and social gatherings to celebrate our successes together.

?‍?‍?‍? Family-friendly policies to support a healthy work-life balance.

? Commuter benefits parking

? Employee referral bonuses to reward you for bringing great talent to our team.

? Performance-based bonuses to recognize your hard work and contributions to the company.

Salary: £18,000 to 23,000 Per Year

Job Summary

Isle of Man
Ref ID: 4051
£18,000 to 23,000 Per Year