Job Description

Reports to Senior Client Relationship Manager

This highly numerical position will see the candidate take an active role in managing the day-to-day administration activities for one of our largest institutional clients.

Key responsibilities:

• Manage the administration function for a variety of private equity, real estate and fund of fund structures within a team
• Review all aspects of day-to-day administration matters such as calls and distributions, quarterly valuations, monthly and quarterly investor reporting
• Act as a higher authority on day-to-day queries and act as “B” level 4-eyes signatory on administration matters, ensuring that company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and outside contacts
• Supervise and assist in the mentoring, training and development of staff
• Build strong relationships with key client contacts and other key stakeholders
• Monitor team deliverables against the client service level agreement
• Monitor the performance of the team against a set criteria of internal key performance indicators
• Develop and maintain the Operational Procedures Manuals and ISAE checklist templates for client relationships and identify and implement operational efficiencies where required
• Assist with billing information for clients including analysis of time spent, including the management of aged debtors
• Actively manage the performance development process for all direct reports

Skills, knowledge, expertise:

• Post qualification experience supported by a relevant professional qualification (ACCA or ACA)
• Computer literacy, word processing and spread sheet skills are essential
• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
• Some people management experience
• Prior experience of running large client relationships