Job Description

HR Operations Officer

Reports to People Operations Manager

This position is part of the People Services Team, who are responsible for the full lifecycle of an employee from onboarding to offboarding.  The purpose of this position is to provide operational and administrative support to the wider People team and across the Group.

Key responsibilities:

• Ensure accurate and timely completion of all day-to-day operational employee lifecycle activities within own area of responsibility, in line with company policies and procedures and any established SLAs

• Become a proficient user of the current HR system, and ensure all relevant data and changes are captured accurately and in line with established SLAs

• Resolve queries received through multiple channels in a timely manner, and escalate where complex issues arise

• Ensure documentation and instruction forms are continually updated, version controlled and archived, and identify opportunities for continuous improvement

• Ensure employee files are accurately maintained in line with the company’s Data Protection Policy and GDPR guidelines

• Demonstrate high standards of accuracy, timeliness, customer service and professionalism

• Keep up to date with relevant employment legislation and best practice in all jurisdictions for the Group and ensure any changes are shared with the People team

• Develop and maintain positive internal and external stakeholder relationships to ensure all parties are working efficiently and effectively

• Share knowledge and best practice within the team to ensure there is adequate support and cover across jurisdictions

Skills, knowledge, expertise:

• Proven experience working in a fast paced, high volume administrative role within an environment of continuous improvement and change

• HR knowledge and experience is desirable but not essential

• Excellent computer literacy skills, particularly MS Office products, are essential

• Experience and knowledge of HRIS / HCM systems is desirable but not essential

• Excellent attention to detail in the preparation of documentation and data entry is essential

• Ability to learn new processes and procedures, whilst highlighting opportunities for improvement

• Ability to demonstrate excellent customer service skills which in turn contribute towards the team’s reputation of adding value and being a trusted partner

• Strong internal and external communication and interpersonal skills together with the ability to develop good working relationships at all levels, both within the business and with external service providers

• Proven ability to work effectively as a member of a team, with a positive and supportive attitude

• Proven ability to communicate, both verbally and in written English, in a clear and concise manner