Job Description

IT SERVICE DESK TEAM LEADER

The client are looking for an experience candidate to lead an IT Service Desk with 4 engineers spread over 2 jurisdictions. A primary element of the role will be deployment within a prestigious corporate client working directly with that business, and on other occasions supporting the wider  business. The Service Desk Team Leader is a key role, tasked with managing a team of Service Desk Engineers and is responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. The position will involve some periodic travel. This role is an important development as the client grows its outsourced IT management capability to meet growing demand.

This role requires the ability to develop effective working relationships with colleagues within and beyond IT Services, in order to ensure that a consistent, high quality service is delivered by the Service Desk. This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.