Job Description

If you have a passion for IT with excellent communication, analytical and organisational skills, coupled with appropriate experience, then we want to hear from you.

Accountabilities

• Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operation
• Actively participate in IT based projects covering hardware, software and business applications
• Maintain accurate and complete procedural records, reports, asset details and change control
• Maintain records and relationships with suppliers and support agencies
• Complete routine maintenance tasks to ensure continued functionality and reliability of IT Infrastructure
• Client machine hardware & software installation and configuration
• Support server and network administration
• Regular software maintenance including licensing and updates
• Work as part of a team to complete projects as part of IT strategy
• Provide IT training to new and existing employees

Key skills and competencies required to undertake the role

Skills Required:

• Ability to work as part of a team
• Problem analysis and resolution
• Good administrative skills
• Good oral and written communications
• Ability to learn from technical issues and apply experiences to problem resolution
• Deliver user training for software

Competencies Required:

• Accurately plan, complete and document detailed technical work and demonstrate solid quality work ethos
• Self motivated with a structured approach to work
• Identify and analyse problems by interpreting data available

Knowledge and expertise required to undertake the role – Essential

• Maintenance & administration of Microsoft operating systems
• User support for Microsoft Office Applications

Experience and qualifications – Essential

• Experience of working as part of a small team supporting IT for a professional organisation
• ‘A’ levels + 7 years relevant experience; OR Appropriate degree + 5 years relevant experience