Job Description

: Retail Sales Consultant

HOURS OF WORK: Shift pattern between the hours of 9am and 5:30pm (37.5 hours per week)

REPORTS TO: Retail Sales Manager

DEPARTMENT: Retail

LOCATION: Isle Of Man

JOB PURPOSE

To provide an efficient, professional sales and support service to customers enquiring about, and

purchasing, products and services sold, including Mobile and Residential services.

MAIN DUTIES AND RESPONSIBILITIES

RETAIL:

* To present an efficient and professional sales service for all customers.

* To strive for customer excellence every time.

* To always greet customers with a smile.

* To provide customers with honest information.

* To make sure that every customer leaves with their needs met or in a process that they are satisfied with.

* To clearly provide all the information a customer needs to make an informed decision relating to their needs.

* To make sure all customers leave with a complete and working service or that their requested service is in provision and they are clear of the date said service will go live.

* To demonstrate and sell products and services.

* To be fully competent in the use of the computerised systems and other applications relevant to the sales process following the training program.

* To accurately complete all orders so other departments can complete their actions for the customer in the correct time frame.

* To provide on-going support for all products and services available to customers, by means of face to face, email, and telephone contact, and strive to resolve all customer queries/complaints within one working day.

* To assist if required, in training of new members of the Retail team

* To be prepared to respond to the requirements of customers.

* To be aware of the commercial requirements of the company and this group in particular.

* Work to meet personal and group sales targets.

* To process all orders and work within targets set by the Company.

* To at all time safeguard the company from legal action or to bring the company in to distribute.

In addition, the person will be required to

* Understand and comply with the licence and other regulatory rules applying to the position.

* Understand and comply with the Data Protection Law as it relates to the position

* Understand and comply with the Health and Safety responsibilities relevant to the role as defined in the Sure Safety Policy

* Work in accordance with the safety procedures and safe working policies

* Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities. This awareness training includes understanding of the incident reporting process to be followed in the event of the employee suspecting, causing, or discovering an information security incident.

Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose.

Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role.

Please note that disclosure of a criminal record will not necessarily debar you from employment in this post – this will depend on the nature of the offence/s and the circumstances surrounding it/them.

THE WAY OUR CLIENT DOES THINGS

* We work together as One Team,

* We strive for Customer Satisfaction,

* We are Reliable,

* We have a Passion for Technology & Learning

* We are Community & Sustainability Focused

SKILL REQUIREMENTS

* Good personal presentation

* A passion for putting the customer first and an appreciation of the importance of customer service

* Good verbal communication skills

* Previous sales experience

* An understanding of modern retail technology

* Keyboard skills

* An understanding of, or interest in mobile technology

* Demonstrate an interest in current and future technology

* Enthusiasm for new technology

* Ability to produce accurate & quality work.

* Appreciation of the telecommunications market and customers.

* Ability to deal with & communicate effectively with customers and staff at all levels.

* Knowledge of Microsoft Office

* Ability to promote the Company Brand & progressive image whilst delivering high standards of customer care.

* Self motivated with the ability to work alone or as part of a team