Job Description

As a Senior Client Administrator, your duties will include but are not limited to:

• Managing Client Relationships: You will be responsible for building and maintaining strong relationships with clients and completing the relevant administration
• Coordinating Client Communication: You will act as the primary point of contact for clients and coordinate all communication between all parties. This includes email correspondence, phone calls, and in-person meetings
• Developing and Implementing Client Strategies: You will work closely with clients to develop strategies that align with their goals and objectives
• Providing Technical Support: You will be responsible for providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company’s products or services

Training: 

You may be responsible for training and assisting with the development of junior members of staff

Reporting To:

Senior Management – Client Services

Qualifications Required:

• 5 GCSEs or equivalent at grade C or above
• Part or qualified STEP or equivalent

Experience:

• At least 3 years in a TCSP administration environment in managing a client portfolio
• Management
• Microsoft Office
• CCH, Viewpoint and Laserfiche would be an advantage but not essential

Training:

External and internal training will be provided and encouraged

Skills:

• Attention to detail
• Excellent communication skills
• Organisational skills
• Able to work under pressure and to strict deadlines

Responsibilities:

Support the administration team

Characteristics:

• Proactive
• Problem solver
• Team player
• Enthusiastic
• A desire to progress their career

Hours:

37.5 hours per week

Benefits:

• Medicash Health Plan
• Flexible hours and working opportunities
• Pension
• Study Support
• Personal development and growth programmes
• Team events
• Fresh fruit weekly
• Ongoing CPD Support