Job Title Support Engineer
Job Level Level 2
Reports To Service Delivery Manager
Our Client is passionate about really helping businesses communicate and operate in a secure, productive, and profitable way. As the island’s leading Licensed Communications and IT Services Provider we’re constantly looking for the very best and brightest people to join their ambitious and exciting company!
The Support Engineer will provide a second line support function and escalation point for the
first line technical support team. While assisting with completion of customer deployments
and migrations to our cloud services.
What we’re looking for:
As part of the role the Support Engineer will be expected to undertake training both on-the job
and through formal vendor certifications, with a view to progressing skills to assist further
with management of the underlying cloud/network infrastructure and expansion of service
offerings into Azure and other Hyperscale services.
The person specification, skills, knowledge, and competencies required for the role are as follows:
• Good troubleshooting skills.
• Ability to work under pressure.
• Keen to learn.
• Customer service.
• Desktop support experience.
• Active Directory experience.
• Networking experience.
• Server support experience.
• Industry Qualifications e.g. CCNA, MCSE, MDAA
Our Clients Values:
The values which our culture is built upon underpin the business and continue to help shape its future. The values are integrated into every part of our client including personal performance and our commitment to supporting our customers to the best of our ability.
What you’ll gain:
Our Client’s pledge:
We always welcome individuality. We guarantee that your differences will be
valued and encouraged, because after all, that’s what makes us a better. From diversity
to creativity, we nurture every form of talent no matter your race, gender, age, religion,
identity, or experience. Our recruitment process ensures Diversity and Inclusion are more
than just words, they are our guiding principles.
HRD0000-v02 – Role Profile Issued: 2022-12-15 Classification: Public Page 3 of 3