Taking a customer-centric approach to deliver a market leading
technical and operational relationship focused on ease of
engagement, issue resolution and project delivery.
Evangelize all product and features, ensuring all technical
opportunities are explored with operators.
Accountable for the technical relationships with the technical
satisfaction of a portfolio of customers, predominantly, but not limited
to Tier 3 customers.
● Effectively liaise and communicate with both internal and
external key stakeholders to manage day to day issues,
escalations and expectations.
● Ensure all operational communications with customers / partners
are documented and effectively circulated to stakeholders,
making best use of collaboration tools.
● Ensure alignment with Partnership team on all account activities.
● Will communicate effectively, implement and enforce processes
Build Strategic Working Relationships
● Develop trusting relationships with customers, understanding
their business needs and technical challenges.
● With a focus on action and accountability, proactively find
opportunities for customers to gain additional value from our
Content & Products.
● Working with all levels across both our businesses, and with our
partners, solve complex operator issues not just for your
allocated operators but also at a product level.
● Maintain an in depth understanding of all relevant products and
services of both internal and external customers / partners.
● Engage with customers / partners to understand the business
requirements with a focus on what products and services can be
used more effectively within their organizations.
● Establish and articulate product requirements to the business.
● Use data gathering and analytical skills to identify opportunities
for growth and product improvements.
● Take ownership of a number of projects across the team with a
focus on product adoption, support feedback and process
SKILLS COMPLEXITY AND CREATIVITY
● Analytical aptitude
● Research abilities
● Account Management
● Technical aptitude
● Service orientated
● Project Management
● Client Focus
● Attention to detail
● Well organized
EXPERIENCE, EDUCATION, TYPICALLY
● 2 years’ experience in the egaming industry highly desirable.
● Strong communication skills – Written & Verbal.
● Experience in MS Office is essential, particularly with in Excel.
● Strong technical understanding of all online Casino products.