Job Description

JOB DESCRIPTION

Taking a customer-centric approach to deliver a market leading

technical and operational relationship focused on ease of

engagement, issue resolution and project delivery.

Evangelize all product and features, ensuring all technical

opportunities are explored with operators.

Accountable for the technical relationships with the technical

satisfaction of a portfolio of customers, predominantly, but not limited

to Tier 3 customers.

JOB REQUIREMENTS

Communication

● Effectively liaise and communicate with both internal and

external key stakeholders to manage day to day issues,

escalations and expectations.

● Ensure all operational communications with customers / partners

are documented and effectively circulated to stakeholders,

making best use of collaboration tools.

● Ensure alignment with Partnership team on all account activities.

● Will communicate effectively, implement and enforce processes

and procedures.

Build Strategic Working Relationships

● Develop trusting relationships with customers, understanding

their business needs and technical challenges.

● With a focus on action and accountability, proactively find

opportunities for customers to gain additional value from our

Content & Products.

● Working with all levels across both our businesses, and with our

partners, solve complex operator issues not just for your

allocated operators but also at a product level.

Product Knowledge

● Maintain an in depth understanding of all relevant products and

services of both internal and external customers / partners.

● Engage with customers / partners to understand the business

requirements with a focus on what products and services can be

used more effectively within their organizations.

● Establish and articulate product requirements to the business.

● Use data gathering and analytical skills to identify opportunities

for growth and product improvements.

● Take ownership of a number of projects across the team with a

focus on product adoption, support feedback and process

improvements.

SKILLS COMPLEXITY AND CREATIVITY

● Analytical aptitude

● Research abilities

● Facilitation

● Presentation

● Account Management

● Technical aptitude

● Adaptability

● Service orientated

● Project Management

● Client Focus

● Leadership

● Attention to detail

● Communication

● Well organized

EXPERIENCE, EDUCATION, TYPICALLY

● 2 years’ experience in the egaming industry highly desirable.

● Strong communication skills – Written & Verbal.

● Experience in MS Office is essential, particularly with in Excel.

● Strong technical understanding of all online Casino products.