Job Description

The Role

To provide internal colleagues with the highest levels of IT Support. You will be responsible for dealing with both IT incidents and requests in an efficient, friendly and professional manner following our internal process and procedures.

Key Tasks:

• responding to technical support calls from end users of computers and software applications.
• setting up and installing new computers, networks and software.
• setting up user accounts and profiles on the network.
• installing updates, known as patches, to software applications.
• installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office / Office 365.
• diagnosing and fixing network problems and hardware or software faults.
• maintaining inventories of hardware and software.
• managing backups of servers, in case of data loss.
• keeping a record of issues and faults along with solutions, for future reference.

Qualifications/Experience Required:

Knowledge:

• An interest in ICT / Computer Studies.
• Work independently, and takes matters into your own hands.
• The ability to quickly learn new technologies and successfully implement them is essential.

Experience:

• Previous experience working in a technology team providing IT Support (Min 2 years).
• Formal qualifications (or working towards) in IT, Computer Science or Microsoft Technologies.
• Experience working with Office 365 and Microsoft products.
• Excellent interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Love of learning.